FAQs
Sizing
How to choose size?
Our leggings use 4 way stretch fabric that contours with each pose and movement. If you prefer a tighter waistband, try the smaller size. However if a looser fit suits you better, try out the bigger one. You can also refer to our size chart for general measurements on each product page. If you still need assistance, please email us at order@fastarry.com for any additional help.
Order
Place order
Placing an order with Fastarry is easy. You can make your purchase on fastarry.com. Please note that orders cannot be modified after they are shipped.
Promotion code
Enter your promotion code in the checkout process where it says “Gift card or discount code”, then hit Apply. Codes cannot be used together, or with any other offers. Cannot be combined with wholesale discounts. Coupons and promotional codes cannot be used on previously purchased orders. Codes cannot be redeemed as cash.
Cancel order
We accept order cancellation before the product is shipped. If the order is cancelled successfully, you will get a full refund. We don't accept order cancellation if the product has already been processed or shipped out.
Order processing time
Orders are processed and shipped from Monday to Friday within 3 business days. Orders placed on holidays or weekends will begin processing the next business day. If items you ordered are out of stock or delayed for shipping, we will notify you by e-mail.
Shipping
Shipping time
It refers to the shipping option you choose and the time it takes for items to be shipped from our fulfillment center to the destination. Generally, we will ship out your items within 3 business days. For our full shipping policy, please refer to: https://www.fastarry.com/pages/shipping-policy
Which countries to ship
Please refer to our shipping policy for all supported countries: https://www.fastarry.com/pages/shipping-policy
Shipping status
You will receive a ship confirmation email with a tracking number when the order is processed and shipped.
Track your order
If you are a registered user, you can check your order status any time by clicking the "ACCOUNT" link at the top of the site. You will also receive an order confirmation email within minutes of submitting an order and a ship confirmation email with a tracking number when the order is processed and shipped. Please track your order with the link provided in the email.
Partial Shipment
We will always try to get your order to you in the most efficient and sustainable way possible. However, given the situations of stock availability and your items having to be picked from different places, your order may come in more than one shipment.
This means that your items won't necessarily be shipped at the same time and you may receive several automatic emails. If this happens please don't worry, each shipping confirmation stands for a parcel. Also, the remainder of the items in your order will arrive shortly afterwards.
This is completely normal and there is no need to contact our support team on this occasion. However, if you experience significant delays we will, of course, be there to help.
Return/Exchange
Return Policy
We gladly accept return or exchange of products within 7-day warranty period. Customers have the right to apply for a return/exchange within 7 days after the receipt of the products.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. For more detailed return policy, please refer to: https://www.fastarry.com/pages/return-policy
Please contact our customer service to start a return: order@fastarry.com